Pedidos, envíos y devoluciones

No. All our sales are made online worldwide through www.sutrantechnology.com.

If, for any reason, your country does not appear among the shipping destinations, please contact us through the contact form to resolve the situation.

All items shown on our website are available to be shipped on time. However, there may be rare cases of out-of-stock.

In this case, we will inform you by email or telephone regarding the lack of the item selected in your order, so that we may either exchange it for a different item or provide a refund for the item that is not available.

The applicable prices are those indicated on the website on the date of the order.

The prices that are detailed in each product include the VAT (except in the cases of destinations exempt from this tax).

Sutran reserves the right to make, at any time and without notice, changes it consider appropriate, and may update products and prices depending on the new features that appear.

1. Credit card

2. Paypal

3. Bank transfer (only available within the EU)

If you place your order within the EU, and you’ve decided to use a bank transfer for payment, you must bear in mind that all expenses and commissions must be at your expense; otherwise, the total amount that we receive will not be correct, leaving us unable to process your order.

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No. The only situation in which cash payments are accepted is when the “Sutran Pickup” option is used for the delivery method, in which case “Bank Transfer” must be selected as the payment method.

No. Sin embargo, puedes obtener gastos de envío gratis en función del mínimo de tu pedido. Consulta nuestras tarifas en función del destino de tu pedido en “Gastos de envío y tiempos de entrega”.

Sutran is not responsible for possible delays that may occur for reasons beyond its own management of the order, nor for duty and other customs charges that each country may arbitrarily impose on imported products.

If the customer does not collect the order when it is in customs, he/she will pay for the expenses generated by the return of the order to our warehouses, which will be deducted from the amount of the return of your purchase.

Para que podamos tramitar tu solicitud de cambio o devolución deberás rellenar el formulario que encontrarás en el siguiente enlace: Formulario de Devolución.

Are you not satisfied with your purchase or do you need a different size?. You will be able to return your items within 30 next days from the reception of your order.

All changes and/or returns must be placed within a maximum time lapse of 30 calendar days from the reception of the order, by filling the return form previously and following the instructions of the customer service after sending the said form. No returns will be accepted if there is no prior notification from the customer.

No se aceptarán reclamaciones ni devoluciones de productos que no estén en las mismas condiciones en las que se recibieron (esto puede incluir marcas accidentales al probarse la prenda, como manchas de desodorante y pelusas, cabello, pelo de mascotas o similares).
It is essential that the product is returned unused, unwashed, with the original tags and packaging.

We recommend checking the merchandise upon receipt of your package and before removing the labels and / or throwing any part of the original packaging.

No. For reasons of hygiene and health, we will not accept changes or returns on underwear products (boxers and socks), unless there are defects in the product. In this case, the customer must contact Sutran through our Contact form to assess the case individually and determine how to proceed with the return.

All shipping costs caused by an exchange or return will be borne by the customer.

Returns of orders that have been benefited of FREE SHIPPING by reaching the required minimum purchase and once the return is managed and no longer reach that required minimum, will incur the charge for the initial shipping fee.

Note that for international returns, sometimes re-import customs charges may be incurred, where Sutran has no responsibility, so if this case is of application, these costs will also be excluded from the ongoing refund.

In case of return, once the clothing has been received by the customer, and its good condition has been checked, refunds will be credited to the original purchaser’s method of payment.